jelibet Privacy Policy

1. Introduction

1.1 jelibet operates the online gaming platform accessible at jelibet.club, offering casino games, slots, bingo, and related services to players in the Philippines. As a data controller, jelibet is responsible for the personal information we collect and process in connection with the operation of the Platform.

1.2 This Privacy Policy applies to all personal information collected through the jelibet Platform, including information provided during registration, during gameplay, through customer support interactions, and through your use of our website and mobile applications.

1.3 jelibet is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC). We are also guided by PAGCOR's data governance requirements applicable to licensed gaming operators.

1.4 If you have any questions about this Privacy Policy or how jelibet handles your personal data, please contact our Data Protection Officer using the details provided in Section 13.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jelibet account or use our services, we collect information you provide directly, including:

• Identity Information: Full legal name, date of birth, gender, nationality;
• Contact Information: Email address, mobile number, residential address (including city, province, and postal code);
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs for KYC purposes;
• Financial Information: GCash account details, Maya account details, bank account information (for deposits and withdrawals); and
• Communications: Messages sent to jelibet customer support, feedback, and survey responses.

2.2 Information Collected Automatically

When you access and use the jelibet Platform, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Game history, betting activity, and transaction records;
• Login timestamps and session duration; and
• Cookies and similar tracking technologies (see Section 8).

2.3 Information from Third Parties

jelibet may receive personal information about you from third parties, including identity verification service providers, payment processors, fraud prevention services, and PAGCOR or other regulatory authorities where required by law.

3. How We Use Your Information

jelibet uses your personal information for the following purposes:

• Account Management: To create, verify, and manage your jelibet account;
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Identity Verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and anti-money laundering laws;
• Regulatory Compliance: To comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access;
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate;
• Platform Improvement: To analyze usage patterns and improve the jelibet Platform, games, and user experience;
• Marketing Communications: To send you promotional offers, bonuses, and news about jelibet — only where you have consented or where permitted by law; and
• Legal Proceedings: To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

4.1 jelibet processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you (i.e., to provide the jelibet gaming services);
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and NPC issuances;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights; and
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

5. Sharing Your Information

5.1 jelibet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly as necessary:

• Service Providers: Third-party vendors who assist in operating the Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, and customer support tools — all bound by confidentiality obligations;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory obligation;
• Law Enforcement: Where required by a valid court order, subpoena, or other legal process under Philippine law; and
• Business Transfers: In the event of a merger, acquisition, or sale of jelibet's business, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Data Retention

6.1 jelibet retains your personal information for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and AMLA;
• KYC documentation is retained for the period required by applicable anti-money laundering regulations;
• Customer support communications are retained for up to three (3) years; and
• Marketing consent records are retained for the duration of your account and for a reasonable period thereafter.

6.2 When personal information is no longer required for the purposes for which it was collected, jelibet will securely delete or anonymize it in accordance with our data retention procedures.

7. Data Security

7.1 jelibet implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jelibet servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform; and
• Incident response procedures for detecting and responding to data breaches.

7.2 In the event of a personal data breach that is likely to result in harm to affected individuals, jelibet will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.

7.3 While jelibet takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your jelibet account credentials.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the jelibet Platform. They help us recognize your device, remember your preferences, and understand how you use the Platform.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function, including session management and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns. These are only set with your consent.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the jelibet Platform. For marketing and analytics cookies, you may withdraw consent at any time through your account settings or browser controls.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jelibet:

• Right to Be Informed: The right to know how your personal data is being collected and processed — which this Privacy Policy fulfills;
• Right of Access: The right to request a copy of the personal information jelibet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: The right to request deletion of your personal information, subject to jelibet's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10. Minors

10.1 If you are a parent or guardian and believe that a minor has registered on the jelibet Platform or provided personal information to us, please contact our Data Protection Officer immediately using the contact details in Section 13.

11. International Data Transfers

11.1 jelibet primarily stores and processes your personal information within the Philippines. Where it is necessary to transfer personal information to service providers or partners located outside the Philippines (for example, cloud infrastructure providers), jelibet ensures that such transfers are made in compliance with the Philippine Data Privacy Act, including by implementing appropriate safeguards such as contractual data protection clauses.

11.2 jelibet will not transfer your personal information to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

12. Changes to This Privacy Policy

12.1 jelibet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

12.2 The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the jelibet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jelibet's handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that jelibet has not handled your personal data in accordance with the Data Privacy Act of 2012. Information on how to file a complaint is available on the NPC's official website.